Introduction ¦ Curriculum Vitae ¦ Web Design ¦ Portfolio ¦ Research Interests
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37 New King Street, Bath, BA1 2BN.
telephone: 07866 166552 e-mail: simon.moore@ndirect.co.uk
With an extensive education, a first degree in Law and being a voracious reader, Simon has excellent writing and verbal skills. His two degrees have given him excellent research skills and the ability to write academic articles. Simon is experienced at writing and summarising reports for directors and procedural and technical documentation for all levels.
Simon’s legal training ensures his impartially and ability to eloquently sum up arguments to present reasoned unbiased opinions.
Simon has spent considerable time providing technical support in person, by email and on the phone to non-technical people and has developed an easy, jargon free, patient and understanding manner.
Simon has worked with clients, ensuring customer satisfaction, at every stage of the development lifecycle. Good customer relations were essential to build up a successful internet business at a time when so many where publicly failing. Simon’s success is testified to by the majority of the customer base originating from word of mouth recommendations.
High standards, technical excellence, the ability to speak the customer’s language and the ability to absorb information about and understand the customer’s business coupled with delivery on time and to budget ensured the continuing success of the Internet arm of the company.
Simon has demonstrated excellent customer management skills in those rare cases of customer dissatisfaction or minor crisis, such as a late crucial delivery or last minute staff shortages.
As Technical Director on the board (Fitronics), Simon additionally took on the responsibilities for IT and software product decisions balancing requirements and constraints, budgeting for resources and IT recruitment. Simon reported to the board in monthly meetings: the status of development, support and business to business IT relationships.
As Technical Manager (Fitronics), Simon had managerial responsibility for the product development and all IT. Reporting directly to the two directors, Simon managed all the software development staff in this software house.
As Internet Business Manager (PCP), Simon had managerial responsibility for one quarter of the company. Reporting directly to the two directors, Simon managed the web design team and their case loads.
As Technical Manager (PCP), Simon managed the workshop manager and technical staff. He ensured the right staff were sent to jobs with the right equipment and training, avoiding unnecessary delays and costs.
Both in headwaiter and in senior waiter positions, Simon was often in charge of part or all of a team of waiters. Simon experienced his first managerial position at eighteen working as a seasonal worker for Dixons where he was asked to take, temporarily, the position of Stockroom Manager for one month.
Simon has considerable leadership experience in his personal life with RYA certification through to Coastal Skipper level. A skipper is responsible for the lives of the crew and the safety of the yacht. Simon became a Leading Seaman in the CCF (Navy) at school where he taught drill, shooting and navigation to junior cadets.
Simon initiated a series of seminars in which senior staff members would discuss one of their areas of expertise on a weekly basis; additionally they would provide information packs and informal training after the seminar to assist in knowledge transfer.
Simon gave seminars and training material on networking – covering standard peer-peer and server-client office setups, printing, firewalls and routing, as well as web design and web server management.
Simon manages all software development, maintenance and support projects for Fitronics, ranging from multi year projects to very short
Simon has also been formally trained in project management as part of his MSc.
Simon personally managed all web site projects in his role as Internet Business Manager. Typically, there would be five or more projects in various stages at any one time, so time management and organisation was the key to successful, timely delivery.
Despite relatively long project times (a week to a few months), deadlines and budgets had to be (and were) met.
As Technical Manger (Fitronics), the projects varied in type and required flexibility, as requirements were not always precise. Simon ensured the company met the terms of its service contracts with its customers and was able to respond to a short notice crisis even when resources were scarce. Typically, projects were short and measured from a few hours to a couple of days. The complexity in management arose due to numerous simultaneous projects with initially unpredictable resource allocation and skills, requiring rapid resolution.
Simon continually seeks out, absorbs and analyses information. Simon recognises potential issues and solves them before they develop into serious problems. Simon recognises when he needs to seek advice or information from elsewhere, he will always consider all options and if required report on them before reaching a decision or promoting a solution.
Aware that problems can arise due to ineffective gathering of customer requirements, Simon always steps back and reanalyses customer stated requirements to be certain all solutions have been considered.
Simon created and introduced several new techniques to web design based on software development methodologies to increase productivity and robustness when a team were working on one web site. This proved to be a novel solution to something typically classed as a project management issue not an implementation methodology issue.
Simon is keen to continue to develop professionally and he is following the professional development plans offered by both the British Computer Society (BCS) and the Institute of Electrical Engineers (IEE) to work towards chartered status.